Shipments and returns
In an attempt to offer price-sized and reasonable shipping times for customers, we have partnered with several logistic companies, and we work every day with the aim of creating the best conditions in this regard.
Currently the delivery costs to the customer are:
- Portugal: Varies total weight of the order;
- Spain Continental: Varies total weight of the order;
- Rest of the World: Varies total weight of the order.
By the characteristics of some of the products we sell in Tradeinhouse.com (handmade, imported, made under special requests or in small quantities, etc) it is possible that sometimes we can not be precise on the availability of certain products in stock and delivery times. As mentioned earlier, in these individual cases we will endeavor to contact the customer, seek clarification and follow this case in a special way to offer different alternatives.
The expressed in the previous paragraph does not imply cash returns or requires tradeinhouse.com the compensation of any kind for delays in shipments, transit and delivery of orders, even for temporary rupture of stock. Only in cases of permanent rupture of stock, we will offer similar products or else we will come to an agreement for the return of your money.
In general, and only as a guideline, we offer the following possible delivery times:
- Continental Portugal: Up to 3-4 working days (CTT PORTUGAL);
- European Union, Portugal Islands, Spain Islands: Up to 4-6 working days(DHL);
- Rest of the world: up to 7-8 working days (DHL).
Tradeinhouse.com is not responsible for goods and orders held in customs and customs points, or by import costs and customs duties in each country of destination of the products. This will be the customer's responsibility as well as derivative charges of the products in these situations.
Tradeinhouse.com is not responsible for the ban on the entry of any of its products to each country according to local laws. For example alcoholic drinks or food. Each customer making a purchase accepts these "General Conditions" and admits that knows the rules of the good's destination country and that, when ordering, acts according to law.
All submitted products should be examined immediately at the time of receipt, and before signing the corresponding document. If the client detects any damage or defect in the product, should return it to the transport company noting these circumstances in the carrier document and clearly explaining the reason for the return packing slip that came with the product. It should also immediately notify the Tradeinhouse.com in order to solve the situation as fast as possible.
We will do everything possible to photographically record the condition of the goods on delivery to the carrier, to be sent to the client.
To return your purchase you can get in www.tradeinhouse.com and after authentication should select the "My Returns" option, once again it is advisable to register on the website. In response to your request, instructions will be sent on how to perform this procedure. The client will have 15 days after receiving the product (in your home) to make the return. It will only be accepted the returned merchandise in good condition and in original packaging. Shipping charges will be borne by the customer. The Tradeinhouse.com, complied with the above conditions, reimburse only the exact amount paid for the merchandise (not shipping) in valley(s) of purchase for any other items available in the online store. In the case of returns for damage or plant product defects (excluding damage during transport) proceed to trade for another equal or similar characteristics, according to the available stock. Other particular alternatives will also be offered for each case.